Enterprise Desktop Support Certification Training
MCITP: Windows 7, Enterprise Desktop Support Technician
| Course Length: |
7 days |
| Certifications: |
MCTS: Windows 7, Configuring
MCITP: Windows 7, Enterprise Desktop Support Technician |
| Number of Exams: |
2 |
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- Includes roundtrip airfare and lodging (for boot camps held in Georgia and Florida only)
- Hands-on instruction by a certified instructor
- Includes all course materials and practice exams
- Includes all certification exams
- Onsite Testing
- Breakfast and Lunch provided each day
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Microsoft Course 6292 is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam 70-680, TS: Windows 7, Configuring.
Microsoft Course 50331 provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Microsoft Course 6292
Exam: 70-680 - This instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam 70-680, TS: Windows 7, Configuring.
Audience Profile
This course is intended for IT professionals who are interested in:
- Expanding their knowledge base and technical skills about Windows 7 Client.
- Acquiring deep technical knowledge of Windows 7.
- Learning the details of Windows 7 technologies.
- Focusing on the "how to" associated with Windows 7 technologies.
At Course Completion
After completing this course, students will be able to:
- Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
- Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
- Configure file access and printers on a Windows 7 client computer.
- Configure network connectivity on a Windows 7 client computer.
- Configure wireless network connectivity on a Windows 7 client computer.
- Secure Windows 7 client desktop computers.
- Optimize and maintain the performance and reliability of a Windows 7 client computer.
- Configure mobile computing and remote access settings for a Windows 7 client computer.
Course Outline
Module 1: Installing, Upgrading, and Migrating to Windows 7
This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7.
- Preparing to Install Windows 7
- Performing a Clean Installation of Windows 7
- Upgrading and Migrating to Windows 7
- Performing Image-based Installation of Windows 7
- Configuring Application Compatibility
After completing this module, students will be able to:
- Describe the key features, editions, and hardware requirements of Windows 7.
- Perform a clean installation of Windows 7
- Upgrade and Migrate to Windows 7 from an earlier version of Windows.
- Perform an image-based installation of Windows 7
- Resolve common application compatibility issues.
Module 2: Configuring Disks and Device Drivers
This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired.
- Partitioning Disks in Windows 7
- Managing Disk Volumes
- Maintaining Disks in Windows 7
- Installing and Configuring Device Drivers
After completing this module, students will be able to:
- Configure disk partitions on a Windows 7 client computer
- Create and manage disk volumes
- Manage file system fragmentation and disk quotas
- Install and configure device drivers
Module 3: Configuring File Access and Printers on Windows 7 Client Computers
This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing.
- Overview of Authentication and Authorization
- Managing File Access in Windows 7
- Managing Shared Folders
- Configuring File Compression
- Managing Printing
After completing this module, students will be able to:
- Describe authentication and authorization
- Manage file access on a Windows 7 client computer
- Create and manage shared folders
- Configure file compression
- Install, configure, and administer printers
Module 4: Configuring Network Connectivity
This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity.
- Configuring IPv4 Network Connectivity
- Configuring IPv6 Network Connectivity
- Implementing Automatic IP Address Allocation
- Troubleshooting Network Issues
After completing this module, students will be able to:
- Configure IPv4 network connectivity.
- Configure IPv6 network connectivity.
- Implement automatic IP address allocation.
- Troubleshoot common network related issues by using the tools available in Windows 7.
Module 5: Configuring Wireless Network Connections
This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks.
After completing this module, students will be able to:
- Describe the standards and technologies related to wireless network connections.
- Configure a wireless network connection.
Module 6: Securing Windows 7 Desktops
This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8.
- Overview of Security Management in Windows 7
- Securing a Windows 7 Client Computer by Using Local Security Policy Settings
- Securing Data by Using EFS and BitLocker
- Configuring Application Restrictions
- Configuring User Account Control
- Configuring Windows Firewall
- Configuring Security Settings in Internet Explorer 8
- Configuring Windows Defender
After completing this module, students will be able to:
- Explain the security management features of Windows 7.
- Configure local security policy settings on a Windows 7 client computer.
- Secure data by using EFS and BitLocker.
- Configure application restrictions by using AppLocker.
- Configure user account control settings.
- Configure Windows Firewall on a Windows 7 client computer.
- Configure security-related settings in Internet Explorer to help protect a Windows 7 client computer that is connected to the Internet.
- Configure Windows Defender to help protect a Windows 7 client computer against malicious software.
Module 7: Optimizing and Maintaining Windows 7 Client Computers
This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems.
- Maintaining Performance by Using the Windows 7 Performance Tools
- Maintaining Reliability by Using the Windows 7 Diagnostic Tools
- Backing Up and Restoring Data by Using Windows Backup
- Restoring a Windows 7 System by Using System Restore Points
- Configuring Windows Update
After completing this module, students will be able to:
- Maintain the performance of a Windows 7 client computer by using performance management tools.
- Maintain reliability of a Windows 7 client computer by using the diagnostic tools.
- Back up and restore data on a Windows 7 client computer by using Windows Backup.
- Restore a Windows 7 system by using system restore points.
- Configure Windows Update on a Windows 7 client computer.
Module 8: Configuring Mobile Computing and Remote Access in Windows 7
This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7.
- Configuring Mobile Computer and Device Settings
- Configuring Remote Desktop and Remote Assistance for Remote Access
- Configuring DirectAccess for Remote Access
- Configuring BranchCache for Remote Access
After completing this module, students will be able to:
- Configure mobile computer and device settings on a Windows 7 client computer.
- Configure Remote Desktop and Remote Assistance on a Windows 7 client computer.
- Configure DirectAccess on a Windows 7 client computer for remote access.
- Configure BranchCache on a branch office Windows 7 client computer.
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Microsoft Course 50331
Exam 70-685 - This instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for Exam 70-685.
At Course Completion
After completing this course, students will be able to:
- Identify and Resolve Desktop Application Issues
- Identify the Cause of and Resolve Networking Issues
- Manage and Maintain Systems That Run Windows 7
- Support Mobile Users
- Identify the Cause of and Resolve Security Issues
Course Outline
Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.
- Overview
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
- Review
After completing this module, students will be able to:
- Understand the different installation options for Windows 7
- Understand the different installation options for Windows 7 applications
- Resolve Windows 7 installation problems
- Prevent users from running unapproved applications
Module 2: Resolve Software Configuration Issues
This module explains how to fix application install problems caused by older programs or new features and options.
- Overview
- Change Default Settings on the Image
- Enable and Disable Features
- Pointing to a Network Resource
- Configuring Updates
- Resolve Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolve Software Configuration Issues
- Review
After completing this module, students will be able to:
- Create a Windows 7 VHD disk
- Configure operating system features
- Understand the impact of Driver Updates
- Fix software configuration problems
- Use the Problem Steps Recorder tool
Module 3: Resolve Software Failure
This module explains how to fix problems with applications that have problems after being installed.
- Overview
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolve Software Failure
- Review
After completing this module, students will be able to:
- Configure Event Forwarding
- Use System Restore to fix desktop problems
- Create a Windows 7 Troubleshooter
Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and configure local and roaming logon profiles.
- Overview
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
- Review
After completing this module, students will be able to:
- Create Roaming and Mandatory User Profiles
- Configure Machine Accounts in Active Directory
- Configure User Account Properties in Active Directory
Module 5: Identify and Resolve Network Connectivity Issues
This module explains how to troubleshoot connectivity and network problems for client computers.
- Overview
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolve Network Connectivity Issues
- Review
After completing this module, students will be able to:
- Use command-line tools to troubleshoot connectivity problems
- Use the Windows Troubleshooters to fix configuration issues
- Configure Advanced TCP/IP options on a client computer
Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network services and local computer files to resolve computer names.
- Overview
- DNS Name Resolution
- Using a Hosts files
- WINS Configuration
- Using LMHOSTS files
- Name Resolution Order
- Manual vs DHCP Configuration
- Resolve Name Resolution Issues
- Review
After completing this module, students will be able to:
- Configure records on a DNS Server
- Configure HOSTS records
- Using command-line and scripting tools to configure TCP/IP settings
Module 7: Identify and Resolve Network Printer Issues
This module explains how to configure printer settings and security.
- Overview
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Manage Printers with Group Policy Settings
- Resolve Network Printer Issues
- Review
After completing this module, students will be able to:
- Optimize the performance of the Print Spooler
- Redirect Print Jobs from non-functioning Printers
- Manage Active Directory registration of Printers
- Manage Printer Permissions
Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.
- Overview
- Analyzing Event Logs
- Setting Power Management
- Optimize Processor Usage
- Optimizing Memory Usage
- Optimize Hard Drive Usage
- Optimize Network Usage
- Performance Tools
- Resolve Performance Issues
- Review
After completing this module, students will be able to:
- Configure automatic responses to Service failure
- Manage the use of Processing resources by applications
- View and control active connections to a computer
- Optimize Hard-Disk performance
Module 9: Identify and Resolve Hardware Failure Issues
This module explains how to diagnose hardware problems on a computer.
- Overview
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolve Hardware Failure Issues
- Review
After completing this module, students will be able to:
- Understand how to be proactive in dealing with hardware problems
- Use Windows 7 hardware diagnostic tools
Module 10: Identify and Resolve Wireless Connectivity Issues
This module explains how to configure reliable and secure wireless connectivity for client computers.
- Overview
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolve Wireless Connectivity Issues
- Review
After completing this module, students will be able to:
- Understand the encryption options available for wireless networks
- Use Windows 7 Wireless security options
- Fix client connectivity problems
Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network connections for client computers.
- Overview
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolve Remote Access Issues
- Review
After completing this module, students will be able to:
- Understand the security options available when creating remote access connections
- Understand the new capabilities of VPN connections that use DirectAccess
- Resolve connectivity problems for VPN and Dial-Up connections
Module 12: Manage File Synchronization
This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.
- Overview
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolve File Synchronization Problems
- Review
After completing this module, students will be able to:
- Configure Transparent Caching
- Restore deleted network files
Module 13: Identify and Resolve Internet Explorer Security Issues
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
- Overview
- Configure Security Zone
- Configure Security Levels
- Configure Privacy Settings
- Managing Add-ons
- Configure Smart Screen Filter
- Other Security Issues
- Resolve Internet Explorer Security Issues
- Review
After completing this module, students will be able to:
- How to use new security features like Smart Screen Filtering
- Manage Internet Explorer Add-ons
- Use IE features to warn the user about potential security problems
Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.
- Overview
- Securing Network Applications and Features
- Program and Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolve Firewall Issues
- Review
After completing this module, students will be able to:
- Block applications from communicating over the network
- Record and setup notifications of unapproved network communication
- Fix problems caused by improper configuration of Windows Firewall
Module 15: Identify and Resolve Issues Due To Malicious Software
This module explains how to restore a computer system after an attack by viruses or other malicious software.
- Overview
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering From Malware Infection
- Resolve Issues Due To Malicious Software
- Review
After completing this module, students will be able to:
- Identify problems caused by viruses and other malware
- How to protect Internet Explorer and E-mail applications from malware attack
- How to prevent data loss and fix a computer after a malware attack
Module 16: Identify and Resolve Encryption Issues
This module explains how to fix problems caused by using encryption on a Windows computer.
- Overview
- Configuring a Recovery Agent
- Using EFS
- Using BitLocker
- Encryption Tools
- Resolve Encryption Issues
- Review
After completing this module, students will be able to:
- Recover from lost encryption keys
- How to encrypt individual files using EFS
- Use BitLocker to protect laptops and insecure computers
Module 17: Identify and Resolve Software Update Issues
This module explains how to enable and use the software update features available in Windows 7.
- Overview
- Types of Windows Updates
- Using Windows Update
- Using Microsoft Update
- Resolve Software Update Issues
- Review
After completing this module, students will be able to:
- Configure client computers to get updates from the local network instead of the Internet
- Understand the different options available when updating the operating system
- Understand how to configure automatic updates for Microsoft applications
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