Microsoft Dynamics Course Training

MCITP: Installation and Deployment for Microsoft Dynamics CRM 4.0

Advance your career potential by earning a Microsoft Certified IT Professional (MCITP) for Microsoft Dynamics CRM certification. This credential validates your technical skills and ability to implement Microsoft Dynamics CRM, a flexible customer relationship management (CRM) software solution used worldwide by companies of all sizes and across every industry.

• Exam MB2-633
• Exam 70-432
• Exam MB2-631
• Exam 70-642

Exam MB2-633

CRM 4.0 Installation and Deployment

This certification exam measures your ability to do the following:

• Understand and articulate how the components are used in a Microsoft Dynamics CRM 4.0 deployment.
• Understand how those components should be effectively installed and deployed to support Microsoft Dynamics CRM. This includes supporting components such as Active Directory, SQL Server, IIS, as well as the Microsoft Dynamics CRM components, which include Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM E-mail Router, and Microsoft Dynamics CRM sample data.

Planning a Microsoft Dynamics CRM Implementation

• Planning for Business Needs
• Planning for Hardware
• Planning for Software

Microsoft Dynamics CRM Installation

• Understanding Installation Concepts
• Understanding Server Roles
• Understanding Security
• Understanding the Software Installation Process

Microsoft Dynamics CRM E-mail Router

• Microsoft Dynamics CRM E-mail Router Configuration Concepts
• Configuring the E-mail Router

Microsoft Dynamics CRM for Microsoft Office Outlook

• Installing the Microsoft Office Outlook Client
• Supporting the Microsoft Office Outlook Client

Redeployment and Upgrading

• Understanding the Redeployment Process
• Understanding the Upgrade Process

Uninstalling and Repairing

• Uninstalling Microsoft Dynamics CRM
• Repairing Microsoft Dynamics CRM

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Exam 70-432

Microsoft SQL Server 2008, Implementation and Maintenance

Installing and Configuring SQL Server 2008

• Install SQL Server 2008 and related services.
• Configure SQL Server instances.
• Configure SQL Server services.
• Configure additional SQL Server components.
• Implement database mail.
• Configure full-text indexing.

Maintaining SQL Server Instances

• Manage SQL Server Agent jobs.
• Manage SQL Server Agent alerts.
• Manage SQL Server Agent operators.
• Implement the declarative management framework (DMF).
• Back up a SQL Server environment

Managing SQL Server Security

• Manage logins and server roles.
• Manage users and database roles.
• Manage SQL Server instance permissions.
• Manage database permissions.
• Manage schema permissions and object permissions.
• Audit SQL Server instances.
• Manage transparent data encryption.
• Configure surface area.

Maintaining a SQL Server Database

• Back up databases.
• Restore databases.
• Manage and configure databases.
• Manage database snapshots.
• Maintain database integrity.
• Maintain a database by using maintenance plans.

Performing Data Management Tasks

• Import and export data.
• Manage data partitions.
• Implement data compression.
• Maintain indexes.
• Manage collations.

Monitoring and Troubleshooting SQL Server

• Identify SQL Server service problems.
• Identify concurrency problems.
• Identify SQL Agent job execution problems.
• Locate error information.

Optimizing SQL Server Performance

• Implement Resource Governor.
• Use the Database Engine Tuning Advisor.
• Collect trace data by using SQL Server Profiler.
• Collect performance data by using Dynamic Management Views (DMVs).
• Collect performance data by using System Monitor.
• Use Performance Studio.

Implementing High Availability

• Implement database mirroring.
• Implement a SQL Server clustered instance.
• Implement log shipping.
• Implement replication.

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Exam MB2-631

CRM 4.0 Customization and Configuration

This certification exam measures your ability to do the following:

• Understand and articulate how to configure the application’s organizational settings.
• Customize the application by using its built-in customization tools.

Configuring Your Deployment

• Configuring Business Units
• Configuring Security
• Configuring Users and Teams
• Configuring Organizational Settings
• Configuring Multi-User Interface Language Packs
• Configuring Currency Exchange Rates

Customizing Forms and Views

• Customizing Forms
• Customizing Views
• Publishing Forms and View Changes

Customizing Entities and Attributes

• Maintaining Custom Attributes
• Maintaining Custom Entities
• Maintaining Custom Entity Icons
• Renaming Entities
• Translating Customized Entity Labels

Customizing Relationships and Mappings

• Relationship Concepts
• 1:N Relationship Behavior
• Creating 1:N Relationships
• Creating N:N Relationships
• Entity Mappings

Maintaining Organizations

• Core Concepts - Multi-Tenancy and the Configuration DB
• Managing Additional Organizations
• Importing Organizations
• Maintaining Servers and Licenses

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Exam 70-642

Windows Server 2008 Network Infrastructure, Configuring

Configuring IP Addressing and Services

• Configure IPv4 and IPv6 addressing.
• Configure Dynamic Host Configuration Protocol (DHCP).
• Configure routing.
• Configure IPsec.

Configuring Name Resolution

• Configure a Domain Name System (DNS) server.
• Configure DNS zones.
• Configure DNS records.
• Configure DNS replication.
• Configure name resolution for client computers.

Configuring Network Access

• Configure remote access.
• Configure Network Access Protection (NAP).
• Configure network authentication.
• Configure wireless access.
• Configure firewall settings.

Configuring File and Print Services

• Configure a file server.
• Configure Distributed File System (DFS).
• Configure shadow copy services.
• Configure backup and restore.
• Manage disk quotas.
• Configure and monitor print services.

Monitoring and Managing a Network Infrastructure

• Configure Windows Server Update Services (WSUS) server settings.
• Capture performance data.
• Monitor event logs.
• Gather network data.

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