MCITP Applications Certification Training
MCITP: Applications for Microsoft Dynamics CRM 4.0
| Course Length: |
9 days |
| Number of Exams: |
3 |
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- Includes roundtrip airfare and lodging (for boot camps held in Georgia and Florida only)
- Hands-on instruction by a certified instructor
- Includes all course materials and practice exams
- Includes all certification exams
- Onsite Testing
- Breakfast and Lunch provided each day
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Advance your career potential by earning a Microsoft Certified IT Professional (MCITP) for Microsoft Dynamics CRM certification. This credential validates your technical skills and ability to implement Microsoft Dynamics CRM, a flexible customer relationship management (CRM) software solution used worldwide by companies of all sizes and across every industry.
Exam 70-432
Microsoft SQL Server 2008, Implementation and Maintenance
Installing and Configuring SQL Server 2008
- Install SQL Server 2008 and related services.
- Configure SQL Server instances.
- Configure SQL Server services.
- Configure additional SQL Server components.
- Implement database mail.
- Configure full-text indexing.
Maintaining SQL Server Instances
- Manage SQL Server Agent jobs.
- Manage SQL Server Agent alerts.
- Manage SQL Server Agent operators.
- Implement the declarative management framework (DMF).
- Back up a SQL Server environment
Managing SQL Server Security
- Manage logins and server roles.
- Manage users and database roles.
- Manage SQL Server instance permissions.
- Manage database permissions.
- Manage schema permissions and object permissions.
- Audit SQL Server instances.
- Manage transparent data encryption.
- Configure surface area.
Maintaining a SQL Server Database
- Back up databases.
- Restore databases.
- Manage and configure databases.
- Manage database snapshots.
- Maintain database integrity.
- Maintain a database by using maintenance plans.
Performing Data Management Tasks
- Import and export data.
- Manage data partitions.
- Implement data compression.
- Maintain indexes.
- Manage collations.
Monitoring and Troubleshooting SQL Server
- Identify SQL Server service problems.
- Identify concurrency problems.
- Identify SQL Agent job execution problems.
- Locate error information.
Optimizing SQL Server Performance
- Implement Resource Governor.
- Use the Database Engine Tuning Advisor.
- Collect trace data by using SQL Server Profiler.
- Collect performance data by using Dynamic Management Views (DMVs).
- Collect performance data by using System Monitor.
- Use Performance Studio.
Implementing High Availability
- Implement database mirroring.
- Implement a SQL Server clustered instance.
- Implement log shipping.
- Implement replication.
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Exam MB2-631
CRM 4.0 Customization and Configuration
This certification exam measures your ability to do the following:
- Understand and articulate how to configure the application’s organizational settings.
- Customize the application by using its built-in customization tools.
Configuring Your Deployment
- Configuring Business Units
- Configuring Security
- Configuring Users and Teams
- Configuring Organizational Settings
- Configuring Multi-User Interface Language Packs
- Configuring Currency Exchange Rates
Customizing Forms and Views
- Customizing Forms
- Customizing Views
- Publishing Forms and View Changes
Customizing Entities and Attributes
- Maintaining Custom Attributes
- Maintaining Custom Entities
- Maintaining Custom Entity Icons
- Renaming Entities
- Translating Customized Entity Labels
Customizing Relationships and Mappings
- Relationship Concepts
- 1:N Relationship Behavior
- Creating 1:N Relationships
- Creating N:N Relationships
- Entity Mappings
Maintaining Organizations
- Core Concepts - Multi-Tenancy and the Configuration DB
- Managing Additional Organizations
- Importing Organizations
- Maintaining Servers and Licenses
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Exam MB2-632
CRM 4.0 Applications
This certification exam measures your ability to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms applied in the application to adequately convey solutions to other users.
Microsoft Dynamics CRM Concepts
- Understanding Microsoft Dynamics Software
- Multi-Lingual User Interface and Multi-Currency
- Customer-Centered View
- Using Microsoft Dynamics CRM for Microsoft Office Outlook
Sales
- Microsoft Dynamics CRM Sales Concepts
- Opportunity Management
- Managing Leads
- Sales Order Processing
Marketing
- Planning and Creating Marketing Campaigns
- Managing Marketing Campaigns
Service Management
- Managing Contracts
- Managing Cases
- Creating a Knowledge Base
- Managing Service Queues
Service Scheduling
- Understanding the Service Scheduling Life Cycle
- Scheduling Services
- Maintaining Users and Resources
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