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Microsoft Course 2262 Training - MOC 2262 Class Outline

Microsoft Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Course Length: 2 days
Number of Exams: 1

Class Schedule
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  • Hands-on instruction by a certified instructor
  • Includes all course materials and practice exams
  • Includes all certification exams
  • Onsite Testing
  • Breakfast and Lunch provided each day

This course provides content on troubleshooting and escalating or repairing problems with Windows desktop operating systems by reacting to incident requests from end users.

Exam 70-272

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Configuring and Troubleshooting Applications
  • Configure and troubleshoot Office applications.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot Outlook Express.
  • Configure the operating system to support applications.
Resolving Issues Related to Usability
  • Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages.
  • Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages.
  • Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages.
  • Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.
Resolving Issues Related to Application Customization
  • Resolve issues related to customizing an Office application.
  • Resolve issues related to customizing Internet Explorer.
  • Resolve issues related to customizing Outlook Express.
  • Resolve issues related to customizing the operating system to support applications.
Configuring and Troubleshooting Connectivity for Applications
  • Identify and troubleshoot name resolution problems. Indications of such problems include application errors.
  • Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.
  • Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.
  • Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.
  • Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.
Configuring Application Security
  • Identify and troubleshoot problems related to security permissions.
  • Identify and respond to security incidents.
  • Manage application security settings.

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