CompTIA Certification
3 Certification - CompTIA A+/Network+/Security+ Boot Camp
| Course Length: |
14 days |
| Certifications: |
A+
Network+
Security+ |
| Number of Exams: |
4 |
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- Includes roundtrip airfare and lodging (Georgia and Florida only)
- Hands-on instruction by a certified instructor
- Includes all course materials and practice exams
- Includes all certification exams
- Onsite Testing
- Breakfast and Lunch provided each day
If airfare and lodging are not required, the price is $1,000 less for 2-week courses, $750 less for 10 day courses, and $500 less for one week courses.
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The CompTIA A+ (2009 Edition) certification is the one you need to take if your job responsibilities include entry-level computer service technician support duties and the support of computers running the Windows 9x, Windows 2000, and Windows XP operating systems. In this course, you'll build on your end-user background knowledge as you acquire the specific skills required to install, configure, upgrade, troubleshoot, and repair PC hardware components and systems. You will also learn the specific skills you need to install, maintain, and troubleshoot the Windows 9x, Windows 2000, and Windows XP operating systems.
The CompTIA Network+ (2009 Edition) certification ensures that the successful candidate has the important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools.
Security+, a CompTIA Certification is the primary course you will need to take if your job responsibilities include securing network services, network devices, and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ examination (exam number SY0-201). In this course, you'll build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network.
A+ Certification
In order to receive CompTIA A+ (2009 Edition) certification a candidate must pass two exams - CompTIA A+ Essentials (220-701) and CompTIA A+ Practical Application (220-702) .
The CompTIA A+ Essentials (220-701) exam measures
necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500
hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to
understand the fundamentals of computer technology, networking, and security, and will have the skills
required to identify hardware, peripheral, networking, and security components.
The CompTIA A+ Practical Application (220-701) exam measures the necessary competencies for an entry-level IT
professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required
to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful
candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network
connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the
role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support
technician, etc.
Individuals in some non-technical roles such as student, sales personnel or small business office managers may also find the validation of skills associated with the CompTIA A+ credential to be valuable.
CompTIA A+ Essentials (220-701)
The CompTIA A+ Essentials (220-701) examination measures
necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500
hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to
understand the fundamentals of computer technology, networking, and security, and will have the skills
required to identify hardware, peripheral, networking, and security components. Successful candidates will
understand the basic functionality of the operating system and basic troubleshooting methodology, practice
proper safety procedures, and will effectively interact with customers and peers.
Course Outline
1.0 Hardware
1.1 Categorize storage devices and backup media
- FDD
- HDD
- Optical drives
- Removable storage
1.2 Explain motherboard components, types and features
- Form Factor
- I/O interfaces
- Memory slots
- Processor sockets
- Bus architecture
- Bus slots
- SATA, eSATA
- Contrast RAID (levels 0, 1, 5)
- Chipsets
- BIOS / CMOS / Firmware
- Riser card / daughterboard
1.3 Classify power supplies types and characteristics
- AC adapter
- ATX proprietary
- Voltage, wattage and capacity
- Voltage selector switch
- Pins (20, 24)
1.4 Explain the purpose and characteristics of CPUs and their features
- Identify CPU types
- Hyper threading
- Multi core
- Onchip cache
- Speed (real vs. actual)
- 32bit vs. 64 bit
1.5 Explain cooling methods and devices
- Heat sinks
- CPU and case fans
- Liquid cooling systems
- Thermal compound
1.6 Compare and contrast memory types, characteristics and their purpose
- Types
- Parity vs. Non-parity
- ECC vs. non-ECC
- Single sided vs. double sided
- Single channel vs. dual channel
- Speed
1.7 Distinguish between the different display devices and their characteristics
- Projectors, CRT and LCD
- LCD technologies
- Connector types
- Settings
1.8 Install and configure peripherals and input devices
- Mouse
- Keyboard
- Bar code reader
- Multimedia (e.g. web and digital cameras, MIDI, microphones)
- Biometric devices
- Touch screen
- KVM switch
1.9 Summarize the function and types of adapter cards
- Video
- Multimedia
- I/O
- Communications
1.10 Install, configure and optimize laptop components and features
- Expansion devices
- Communication connections
- Power and electrical input devices
- Input devices
1.11 Install and configure printers
- Differentiate between printer types
- Local vs. network printers
- Printer drivers (compatibility)
- Consumables
2.0 Troubleshooting, Repair and Maintenance
2.1 Given a scenario, explain the troubleshooting theory
- Identify the problem
- Establish a theory of probable cause (question the obvious)
- Test the theory to determine cause
- Establish a plan of action to resolve the problem and implement the solution
- Verify full system functionality and if applicable implement preventative measures
- Document findings, actions and outcomes
2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes
- OS related symptoms
- Hardware related symptoms
- Use documentation and resources
2.3 Given a scenario, determine the troubleshooting methods and tools for printers
- Manage print jobs
- Print spooler
- Printer properties and settings
- Print a test page
2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
2.5 Given a scenario, integrate common preventative maintenance techniques
- Physical inspection
- Updates
- Scheduling preventative maintenance
- Use of appropriate repair tools and cleaning materials
- Power devices
- Ensuring proper environment
- Backup procedures
3.0 Operating Systems and Software
Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.
3.1 Compare and contrast the different Windows Operating Systems and their features
- Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit
3.2 Given a scenario, demonstrate proper use of user interfaces
- Windows Explorer
- My Computer
- Control Panel
- Command prompt utilities
- Run line utilities
- My Network Places
- Task bar / systray
- Administrative tools
- MMC
- Task Manager
- Start Menu
3.3 Explain the process and steps to install and configure the Windows OS
- File systems
- Directory structures
- Files
- Verification of hardware compatibility and minimum requirements
- Installation methods
- Operating system installation options
- Disk preparation order
- Device Manager
- User data migration – User State Migration Tool (USMT)
- Virtual memory
- Configure power manangement
- Demonstrate safe removal of peripherals
3.4 Explain the basics of boot sequences, methods and startup utilities
- Disk boot order / device priority
- Boot options
4.0 Networking
4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols
- Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
- Bandwidth and latency
- Status indicators
- Protocols (TCP/IP, NETBIOS)
- Full-duplex, half-duplex
- Basics of workgroups and domains
- Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
- LAN / WAN
- Hub, switch and router
- Identify Virtual Private Networks (VPN)
- Basics class identification
4.2 Categorize network cables and connectors and their implementations
4.3 Compare and contrast the different network types
- Broadband
- Dial-up
- Wireless
- Bluetooth
- Cellular
5.0 Security
5.1 Explain the basic principles of security concepts and technologies
- Encryption technologies
- Data wiping / hard drive destruction / hard drive recycling
- Software firewall
- Authentication technologies
- Basics of data sensitivity and data security
5.2 Summarize the following security features
- Wireless encryption
- Malicious software protection
- BIOS Security
- Password management / password complexity
- Locking workstation
- Biometrics
6.0 Operational Procedure
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
- ESD
- EMI
- RFI
- Electrical safety
- Material Safety Data Sheets (MSDS)
- Cable management
- Physical safety
- Environmental – consider proper disposal procedures
6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
- Use proper language – avoid jargon, acronyms, slang
- Maintain a positive attitude
- Listen and do not interrupt a customer
- Be culturally sensitive
- Be on time
- Avoid distractions
- Dealing with a difficult customer or situation
- Set and meet expectations / timeline and communicate status with the customer
- Deal appropriately with customers confidential materials
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CompTIA A+ Practical Application (220-702)
The CompTIA A+ Practical Application (220-701) exam measures the necessary competencies for an entry-level IT
professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required
to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful
candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network
connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the
role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support
technician, etc.
1.0 Hardware
1.1 Given a scenario, install, configure and maintain personal computer components
- Storage devices
- Motherboards
- Power supplies
- Processors
- Memory
- Adapter cards
- Cooling systems
1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components
- Storage devices
- Motherboards
- Power supplies
- Processors
- Memory
- Adapter cards
- Cooling systems
1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components
- Components of the LCD including inverter, screen and video card
- Hard drive and memory
- Disassemble processes for proper re-assembly
- Recognize internal laptop expansion slot types
- Upgrade wireless cards and video card
- Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers
1.4 Given a scenario, select and use the following tools
- Multimeter
- Power supply tester
- Specialty hardware / tools
- Cable testers
- Loop back plugs
- Anti-static pad and wrist strap
- Extension magnet
1.5 Given a scenario, detect and resolve common printer issues
- Symptoms
- Issue resolution
2.0 Operating Systems
Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.
2.1 Select the appropriate commands and options to troubleshoot and resolve problems
- MSCONFIG
- DIR
- CHKDSK (/f /r)
- EDIT
- COPY (/a /v /y)
- XCOPY
- FORMAT
- IPCONFIG (/all /release /renew)
- PING (-t –l)
- MD / CD / RD
- NET
- TRACERT
- NSLOOKUP
- [command name] /?
- SFC
2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)
- User file locations
- System file locations
- Fonts
- Temporary files
- Program files
- Offline files and folders
2.3 Given a scenario, select and use system utilities / tools and evaluate the results
- Disk management tools
- Disk Manager
- System monitor
- Administrative tools
- Devices Manager
- Task Manager
- System Information
- System restore
- Remote Desktop Protocol (Remote Desktop / Remote Assistance)
- Task Scheduler
- Regional settings and language settings
2.4 Evaluate and resolve common issues
- Operational Problems
- Error Messages and Conditions
3.0 Networking
3.1 Troubleshoot client-side connectivity issues using appropriate tools
- TCP/IP settings
- Characteristics of TCP/IP
- Mail protocol settings
- FTP settings
- Proxy settings
- Tools (use and interpret results)
- Secure connection protocols
- Firewall settings
3.2 Install and configure a small office home office (SOHO) network
- Connection types
- Basics of hardware and software firewall configuration
- Physical installation
4.0 Security
4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware
- Use antivirus software
- Identify malware symptoms
- Quarantine infected systems
- Research malware types, symptoms and solutions (virus encyclopedias)
- Remediate infected systems
- Update antivirus software
- Schedule scans
- Repair boot blocks
- Scan and removal techniques
- Educate end user
4.2 Implement security and troubleshoot common issues
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Network+ certification
The CompTIA Network+ (2009 Edition) certification is an internationally recognized validation of the
technical knowledge required of foundation-level IT network practitioners.
The CompTIA Network+ (2009 Edition) certification ensures that the successful candidate has the
important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and
configure basic network infrastructure, describe networking technologies, basic design principles,
and adhere to wiring standards and use testing tools.
The skills and knowledge measured by this examination were derived from an industry-wide job
task analysis and validated through an industry-wide global survey in Q2 2008. The results of this
survey were used in weighing the domains and ensuring that the weighting is representative of
the relative importance of the content.
Course Content
Network Technologies
- Explain the function of common networking protocols
- Identify commonly used TCP and UDP default ports
- Identify the following address formats
- Given a scenario, evaluate the proper use of the following addressing technologies and addressing schemes
- Identify common IPv4 and IPv6 routing protocols
- Explain the purpose and properties of routing
- Compare the characteristics of wireless communication standards
Network Media and Topologies
- Categorize standard cable types and their properties
- Identify common connector types
- Identify common physical network topologies
- Given a scenario, differentiate and implement appropriate wiring standards
- Categorize WAN technology types and properties
- Categorize LAN technology types and properties
- Explain common logical network topologies and their characteristics
- Install components of wiring distribution
Network Devices
- Install, configure and differentiate between common network devices
- Identify the functions of specialized network devices
- Explain the advanced features of a switch
- Implement a basic wireless network
Network Management
- Explain the function of each layer of the OSI model
- Identify types of configuration management documentation
- Given a scenario, evaluate the network based on configuration management documentation
- Conduct network monitoring to identify performance and connectivity issues
- Explain different methods and rationales for network performance optimization
- Given a scenario, implement the following network troubleshooting methodology
- Given a scenario, troubleshoot common connectivity issues and select an appropriate solution
Network Tools
- Given a scenario, select the appropriate command line interface tool and interpret the output to verify functionality
- Explain the purpose of network scanners
- Given a scenario, utilize the appropriate hardware tools
Network Security
- Explain the function of hardware and software security devices
- Explain common features of a firewall
- Explain the methods of network access security
- Explain methods of user authentication
- Explain issues that affect device security
- Identify common security threats and mitigation techniques
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Security+ certification
CompTIA Security+ validates knowledge of systems security, network infrastructure, access control, assessments and audits, cryptography and organizational security.
The CompTIA Security+ (2008 Edition) Certification is a vendor neutral credential. The Security+ exam is an internationally recognized validation of foundation-level security skills and knowledge, and is used by organizations and security professionals around the globe. The skills and knowledge measured by this course are derived from an industry-wide Job Task Analysis (JTA) and were validated through a global survey in Q4, 2007.
Security+ is the primary course you will need to take if your job responsibilities include securing network services, network devices, and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ examination (exam number SY0-201). In this course, you'll build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network.
The CompTIA Security+ course is 3.5 days including the certification exam.
Target Student: This course is targeted toward an Information Technology (IT) professional who has networking and administrative skills in Windows-based TCP/IP networks and familiarity with other operating systems and to those who want to further a career in IT by acquiring a foundational knowledge of security topics; prepare for the CompTIA Security+ Certification examination; or use Security+ as the foundation for advanced security certifications.
Prerequisites: CompTIA A+ and Network+ certifications, or equivalent knowledge. Experience in networking, including experience configuring and managing TCP/IP is helpful.
Course Content:
Systems Security
- Differentiate among various systems security threats.
- Explain the security risks pertaining to system hardware and peripherals.
- Implement OS hardening practices and procedures to achieve workstation and server security.
- Carry out the appropriate procedures to establish application security.
- Implement security applications.
- Explain the purpose and application of virtualization technology.
Network Infrastructure
- Differentiate between the different ports & protocols, their respective threats and mitigation techniques.
- Distinguish between network design elements and components.
- Determine the appropriate use of network security tools to facilitate network security.
- Apply the appropriate network tools to facilitate network security.
- Explain the vulnerabilities and mitigations associated with network devices.
- Explain the vulnerabilities and mitigations associated with various transmission media.
- Explain the vulnerabilities and implement mitigations associated with wireless networking.
Access Control
- Identify and apply industry best practices for access control methods.
- Explain common access control models and the differences between each.
- Organize users and computers into appropriate security groups and roles while distinguishing between appropriate rights and privileges.
- Apply appropriate security controls to file and print resources.
- Compare and implement logical access control methods.
- Summarize the various authentication models and identify the components of each.
- Deploy various authentication models and identify the components of each.
- Explain the difference between identification and authentication (identity proofing).
- Explain and apply physical access security methods.
Assessments & Audits
- Conduct risk assessments and implement risk mitigation.
- Carry out vulnerability assessments using common tools.
- Within the realm of vulnerability assessments, explain the proper use of penetration testing versus vulnerability scanning.
- Use monitoring tools on systems and networks and detect security-related anomalies.
- Compare and contrast various types of monitoring methodologies.
- Execute proper logging procedures and evaluate the results.
- Conduct periodic audits of system security settings.
Cryptography
- Explain general cryptography concepts.
- Explain basic hashing concepts and map various algorithms to appropriate applications.
- Explain basic encryption concepts and map various algorithms to appropriate applications.
- Explain and implement protocols.
- Explain core concepts of public key cryptography.
- Implement PKI and certificate management.
Organizational Security
- Explain redundancy planning and its components.
- Implement disaster recovery procedures.
- Differentiate between and execute appropriate incident response procedures.
- Identify and explain applicable legislation and organizational policies.
- Explain the importance of environmental controls.
- Explain the concept of and how to reduce the risks of social engineering.
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