MCSEClasses Certification Training Boot Camp MCSE MCSD MCDBA Cisco CIW Linux Oracle Java Security Military Discounts Testimonials About Us Linux/Unix Certification MCSD Certification Home MCSE Certification MCDBA Certification Cisco Certification Security Certification Java Certification Oracle® Certification CIW Certification Jobs Distance Learning Boot Camp Financing Boot Camp Pricing Boot Camp Technical Schedule Contact Us


Microsoft Course 2261 Training - MOC 2261 Class Outline

Microsoft Course 2261: Supporting Users Running the Microsoft Windows XP Operating System

Course Length: 3 days
Number of Exams: 1

Class Schedule
Call for Class Schedule

  • Hands-on instruction by a certified instructor
  • Includes all course materials and practice exams
  • Includes all certification exams
  • Onsite Testing
  • Breakfast and Lunch provided each day

This instructor-led course provides students with the knowledge and skills to troubleshoot and escalate or repair problems with Windows desktop operating systems by reacting to incident requests from end users.

This course will provide the basic knowledge of system architecture and security needed to provide the students with the requisite skills required to support end users and adhere to ITIL/MOF foundational operations.

At Course Completion

After completing this course, students will be able to:

  • Describe the role and key skills of a desktop support technician (DST) and the different environments they work in.
  • Describe the concepts of user accounts, user profiles and user rights, and identify and resolve logon issues.
  • Identify and resolve system configuration and security issues.
  • Identify and resolve network connectivity issues.
  • Identify and resolve hardware issues.
  • Identify and resolve file and folder issues.
  • Identify and resolve print issues.
  • Identify and resolve startup issues.

Exam 70-271

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Installing a Windows Desktop Operating System
  • Perform and troubleshoot an attended installation of a Windows XP operating system.
  • Perform and troubleshoot an unattended installation of a Windows desktop operating system.
  • Upgrade from a previous version of Windows.
Managing and Troubleshooting Access to Resources
  • Monitor, manage, and troubleshoot access to files and folders.
  • Manage and troubleshoot access to shared folders.
  • Connect to local and network print devices.
  • Manage and troubleshoot access to and synchronization of offline files.
Configuring and Troubleshooting Hardware Devices and Drivers
  • Configure and troubleshoot storage devices.
  • Configure and troubleshoot display devices.
  • Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
  • Configure and troubleshoot I/O devices.
Configuring and Troubleshooting the Desktop and User Environments
  • Configure the user environment.
  • Configure support for multiple languages or multiple locations.
  • Troubleshoot security settings and local security policy.
  • Configure and troubleshoot local user and group accounts.
  • Troubleshoot system startup and user logon problems.
  • Monitor and analyze system performance.
Troubleshooting Network Protocols and Services
  • Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
  • Troubleshoot name resolution issues.
  • Configure and troubleshoot remote connections.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot end-user systems by using remote connectivity tools.

[ back to top ]


MCSEClasses.com is your best choice for MOC 2261, MOC 2261 training, MOC 2261 certification, MOC 2261 certification boot camp, MOC 2261 boot camp, MOC 2261 certification training, MOC 2261 boot camp training, MOC 2261 boot camp certification, MOC 2261 certification course, MOC 2261 course, training MOC 2261, certification MOC 2261, boot camp MOC 2261, certification MOC 2261 boot camp, certification MOC 2261 training, boot camp MOC 2261 training, certification MOC 2261 course.



mcseclasses home | technical schedule | application schedule | class outlines | mcse, mcdba, mcsd training | microsoft .net | cisco certification | security training | ced solutions oracle® certification training | linux, unix, aix | comptia certification | webmaster training | pricing | locations | financing | instructors needed | e-mail us





Search classes by keyword:
Search classes by category:
mcse training
MCSE boot camp MCSE Training MCSE Certification MCSE Bootcamp MCSE Boot Camp MCSE Course MCSE Training MCSE Certification MCSE Bootcamp MCSE Boot Camp MCSE MCSA Training MCSA Certification MCSA Bootcamp MCSA Boot Camp MCSA Course MCSA Training MCSA Certification MCSA Bootcamp MCSA Boot Camp MCSA Course MCSA MCSE 2003 MCSE Training 2003 MCSE Certification 2003 MCSE Boot Camp 2003 MCSE Course 2003 MCSE 2003 Training MCSE 2003 Certification MCSE 2003 Boot Camp MCSE 2003 Course Training MCSE 2003 Certification MCSE 2003 Boot Camp MCSE 2003 Course MCSE 2003 MCSE Training Course MCSE Training Boot Camp MCSE training
MCSE certification MCSE Training Certification
Training MCSE Certification Training MCSE Boot Camp Training MCSE Course MCSE Certification Training MCSE Certification Boot Camp MCSE Certification Course MCSE Boot Camp Training MCSE Boot Camp Course MCSE Course Training MCSE Course Certification MCSD MCSD Training MCSD Certification MCSD Course Certification Training Training Certification Microsoft Certification Certification Microsoft Microsoft Training

Copyright © 2012 CED Solutions. CED Solutions Refund Policy. All Rights Reserved.

MCSE certification boot camps and courses are offered in these select cities: Albany MCSE, Albuquerque MCSE, Alexandria MCSE, Anchorage MCSE, Atlanta MCSE, Austin MCSE, Billings MCSE, Birmingham MCSE, Bismarck MCSE, Boise MCSE, Boston MCSE, Charleston MCSE, Charlotte MCSE, Cheyenne MCSE, Chicago MCSE, Cincinnati MCSE, Cleveland MCSE, Columbia MCSE, Columbus MCSE, Dallas MCSE, Denver MCSE, Des Moines MCSE, Detroit MCSE, Hartford MCSE, Honolulu MCSE, Houston MCSE, Indianapolis MCSE, Jackson MCSE, Kansas City MCSE, Las Cruces MCSE, Lincoln MCSE, Little Rock MCSE, Los Angeles MCSE, Louisville MCSE, Madison MCSE, Milwaukee MCSE, Minneapolis MCSE, Montpelier MCSE, New Orleans MCSE, New York City MCSE, Norfolk MCSE, Oklahoma City MCSE, Omaha MCSE, Philadelphia MCSE, Phoenix MCSE, Pierre MCSE, Pittsburgh MCSE, Portland MCSE, Princeton MCSE, Providence MCSE, Raleigh MCSE, Richmond MCSE, Sacramento MCSE, Salt Lake City MCSE, San Antonio MCSE, San Diego MCSE, San Francisco MCSE, San Jose MCSE, Seattle MCSE, Stamford MCSE, Tulsa MCSE, Washington MCSE, Wilmington MCSE.

MCSE Canada Boot Camps : mcse Calgary, mcse Edmonton, mcse Halifax, mcse Hamilton, mcse Kitchener, mcse London, mcse Montreal, mcse Ottawa, mcse Quebec City, mcse Toronto, mcse Vancouver, mcse Winnipeg.

CED Solutions offers MCSE certification boot camps and courses in the United States: MCSE Alabama, MCSE Alaska, MCSE Arizona, MCSE Arkansas, MCSE California, MCSE Colorado, MCSE Connecticut, MCSE District of Columbia, MCSE Delaware, MCSE Georgia, MCSE Hawaii, MCSE Idaho, MCSE Illinois, MCSE Indiana, MCSE Iowa, MCSE Kansas, MCSE Kentucky, MCSE Louisiana, MCSE Maine, MCSE Massachusetts, MCSE Michigan, MCSE Minnesota, MCSE Mississippi, MCSE Missouri, MCSE Montana, MCSE Nebraska, MCSE New Jersey, MCSE New Mexico, MCSE New York, MCSE North Carolina, MCSE North Dakota, MCSE Ohio, MCSE Oklahoma, MCSE Oregon, MCSE Pennsylvania, MCSE Rhode Island, MCSE South Carolina, MCSE South Dakota, MCSE Texas, MCSE Utah, MCSE Vermont, MCSE Virginia, MCSE Washington, MCSE West Virginia, MCSE Wisconsin, MCSE Wyoming.

MCSE Canada Boot Camps : Alberta mcse, British Columbia mcse, Manitoba mcse, New Brunswick mcse, Newfoundland mcse, Nova Scotia mcse, Ontario mcse, Saskatchewan mcse. Quebec mcse.